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Packaging Supply Depot Return Policy
Updated November 2011
Returns are subject to all terms detailed in this section. Please make sure to review this section carefully.
The Return Process:
Step 1: Let Us Know - Call, e-mail, or fax details of the situation to us.
Step 2: Get Return Authorization Number - All returns must be accompanied by an authorization number provided by us. Product must be received by us within 30 days of authorization.
Step 3: Return Product - Upon receipt (and at our sole discretion), credit may be issued in the form of a credit posted to your account or replacement product(s). Returns which are not accompanied by a Return Authorization Number will be subject to rejection and will not be eligible for or receive credit.
Other Return Terms:
Our Mistake - 100% credit will be issued on returns of product(s) shipped in error by us. You must notify us of the error within twenty-four (24) hours after receipt of the order. We will be responsible for all shipping costs related to the return.
Your Mistake: 100% credit will be issued (less a 20% restocking charge) for the return of products ordered in error by you. You must notify us of the error within twenty-four (24) hours after receipt of the order. You will be responsible for all shipping costs related to the return.
Price Increases / Decreases: The credit amount reflects your purchase price – Not prevailing prices at the time of the return.
Return Authorization Number: Always required. Returns not accompanied by a Return Authorization Number will be subject to rejection at our sole and exclusive discretion.
Product Not Eligible For Return:
Returns of custom, special order, used, opened, or damaged product will be rejected at our sole discretion.
Other products not eligible for return include discontinued products, custom products, products not in original packaging, opened products, products that have been marked, disfigured, or appear used, and products damaged in any way (including but limited to water, fire, improper handling, etc).
Products that are not in satisfactory condition (at our sole discretion) will be rejected.
Return Address:
If being shipped: We will advise the shipping address to which the authorized goods should be returned.
If being dropped off: We will advise the address to which the authorized good should be returned. We are generally available to accept returns Monday-Friday during normal business hours.
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